Shipping Policy

At OEM Plus Garage, we aim to process and dispatch orders as efficiently as possible. Please review the information below before placing your order.

Processing & Dispatch

Orders are generally dispatched within 2 business days after payment has been successfully confirmed.

During unusually busy periods, public holidays or circumstances outside our reasonable control, processing may take longer.

Once an order has entered processing or fulfilment, we cannot guarantee that changes or cancellations can be made.

Delivery Timeframes

Delivery timeframes begin after dispatch and vary depending on the destination and shipping carrier.

Any delivery estimates displayed on our website, at checkout or provided by the carrier are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Actual delivery times may be affected by carrier operations, destination, customs processing, public holidays, weather, peak periods and other circumstances outside our reasonable control.

If an order significantly exceeds the expected delivery timeframe, please contact us at info@oemplusgarage.com.au and we will investigate the shipment.

Nothing in this section limits any rights or remedies available under Australian Consumer Law.

Order Fulfilment

Orders may be dispatched by OEM Plus Garage or through our fulfilment and supply partners.

Products may be shipped from different fulfilment locations depending on product availability.

If an order contains multiple products, they may occasionally be dispatched separately and arrive in more than one shipment.

There is no additional shipping charge solely because we choose to fulfil an order in multiple shipments.

Tracking

Tracking information will be provided where tracking is available for your shipment.

Please allow reasonable time after dispatch for tracking information to become active within the carrier's system.

Tracking updates are controlled by the relevant shipping carrier and may occasionally experience delays.

Shipping Addresses

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your name, street address, unit or apartment number, suburb, state, postcode and other relevant delivery information before completing checkout.

If you notice an error after placing your order, contact us immediately at info@oemplusgarage.com.au.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

Additional costs resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility where permitted by law.

Failed Delivery & Returned Parcels

If a parcel cannot be delivered because of an incorrect or incomplete address supplied by the customer, failure to collect the parcel, or another customer-related delivery issue, the parcel may be returned to the sender.

Where appropriate, additional shipping charges may apply if the customer requests that the order be sent again.

This does not apply where the failed delivery was caused by an error by OEM Plus Garage or where applicable law provides otherwise.

Lost Parcels

If you believe your parcel has been lost in transit, please contact us.

We may investigate the shipment with the relevant carrier or fulfilment partner before determining that a parcel is lost.

Where a shipment is confirmed as lost, we will provide an appropriate remedy in accordance with applicable law.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide your order number, photographs of the damaged product and packaging, and a description of the damage.

Please retain the product and packaging while we investigate the issue, as this information may be required to make a claim with the shipping provider.

Where the product is damaged or otherwise fails to meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law.

Customs & International Shipping

Where international shipping is offered, international orders may be subject to customs procedures, import requirements, duties or taxes imposed by the destination country.

Any applicable charges and responsibilities will be handled in accordance with the information provided at checkout and applicable law.

Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law that cannot lawfully be excluded.

Contact Us

For shipping or delivery enquiries, please contact:

OEM Plus Garage
Email: info@oemplusgarage.com.au
Australia

Please include your order number when contacting us about an existing order.

Last updated: September 2026